Effective Date: June 18, 2026
Overview
Thank you for shopping with Modern Living Guide.
Because many products sold through Modern Living Guide are custom-made through print-on-demand production, our return and refund policies differ from those of traditional retail stores.
Each item is produced specifically for the customer after an order is placed.
Please review this policy carefully before making a purchase.
Made-to-Order Products
Many products offered through Modern Living Guide are produced on demand and made specifically for each customer.
Because products are custom-made, we generally cannot accept returns or exchanges unless:
- The product arrives damaged
- The product contains a manufacturing defect
- The product contains a printing or production error
- The wrong product was received
Custom-made products are not eligible for return solely because a customer changes their mind after purchase.
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A defective product
- An item with a manufacturing or printing error
- The wrong item
Please contact us within 30 days of delivery.
To help us review your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- Any additional information requested to assist the review process
Claims submitted without sufficient information may require additional review.
Resolution Options
Depending on the circumstances, approved claims may be resolved through:
- A replacement product
- A refund to the original payment method
- Another reasonable resolution determined by Modern Living Guide and its fulfillment partners
The specific resolution provided will depend on the nature of the issue and available remedies.
Order Changes and Cancellations
Because production often begins shortly after an order is placed, order changes, modifications, or cancellations cannot be guaranteed.
If you need to make a change to an order, please contact us as soon as possible after placing it.
Once production has started, changes or cancellations may no longer be possible.
Buyer’s Remorse and Non-Returnable Items
As products are custom-made to order, we generally do not accept returns, exchanges, or refunds for:
- Change of mind
- Buyer’s remorse
- Incorrect size selection
- Incorrect color selection
- Ordering mistakes made by the customer
- Preference-based decisions after delivery
- Products that meet the specifications shown at the time of purchase
Customers are encouraged to carefully review product descriptions, sizing information, and order details before completing a purchase.
Incorrect Addresses and Undeliverable Packages
Customers are responsible for providing accurate and complete shipping information during checkout.
If an order is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may be required before the order can be reshipped.
Unclaimed Packages
Packages returned to a fulfillment facility because they were not claimed, accepted, or collected by the customer may require additional shipping charges before reshipment can occur.
Lost Packages
If a shipment is confirmed lost in transit, we will work with our fulfillment and shipping partners to investigate the situation and determine an appropriate resolution.
Lost package claims may be subject to carrier investigations and verification procedures.
Claim Review Process
We strive to review replacement and refund requests as quickly as possible.
Review times may vary depending on:
- Order volume
- Fulfillment partner requirements
- Carrier investigations
- The complexity of the issue
Additional information may be requested during the review process.
Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
Processing times for refunds may vary depending on the payment provider, financial institution, or payment method used.
Contact
If you have questions regarding returns, replacements, refunds, damaged products, or order issues, please contact us through the Contact Us page on Modern Living Guide.
We appreciate your support and thank you for being part of the Modern Living Guide community.